Shipping policy
Shipping & Returns
Thanks for shopping with the Hobby Distillers Club! We've been hand-building copper stills for over 14 years. Here's the simple version of how orders work.
Shipping
- Ship time: 4 to 6 weeks. Every unit is built by hand to order.
- Free shipping to the continental USA. Orders to U.S. territories, Canada and other countries have extra shipping fees.
- Units ship in a plain, discreet box, and we email you tracking the day it ships.
Running late? You're covered
- If your order hasn't shipped within 6 weeks, you can cancel before it ships for a full refund. No fees, no hassle.
Canceling
- Want to cancel before it ships while we're on schedule? You'll get your money back minus a 30% restocking fee.
- Bonus: that 30% can be used as store credit on a future order, with no expiration date.
Returns (30 days)
- Not happy? Return it within 30 days of receiving it. Please email us first.
- For change-of-mind returns, you cover return shipping and a 10% restocking fee applies.
- Arrived damaged, defective or wrong? Tell us within 30 days and we'll fix, replace or refund it. We pay shipping both ways, no restocking fee.
- Package lost or damaged in transit? Email us (photos help) and we'll take care of it with the carrier.
Lifetime warranty
- If a manufacturing defect ever shows up, send it back to our shop and we'll fix it free. After the first 30 days, you just pay shipping to and from our shop.
Refunds
- Approved refunds go back to your original card within 10 business days.
Need anything?
Call or text the owner at 1-603-997-6786, or email Owner@TheDistilleryNetwork.com. We'd much rather fix a problem with you directly, so please reach out any time.